Last Updated: October 6, 2025
At treeserviceclevelandohio.com, also referred to here as "treeserviceclevelandohio.com," "we," or "us," your privacy matters to us.
This policy outlines what we collect, how we use and share it, and the choices available to you. By visiting treeserviceclevelandohio.com or any page that links to this policy, you agree to the terms below.
Scope
This policy covers information gathered:
- On our Website
- Through emails, text messages, and other electronic communication with us
- From our ads and apps on third-party sites when they reference this policy
It does not cover information collected offline or on websites we do not operate or control.
Information We Collect
We collect information in three main ways:
1. Information You Provide
Examples include:
- Name
- Address
- Phone number
- Details related to your service request, such as location, project scope, timing, pricing expectations, and notes
- Any other information you choose to send us
2. Information Collected Automatically
Examples include:
- Pages visited, links selected, time spent on the site, and referring or exit pages
- IP address, device identifiers, approximate location, browser, operating system, screen size, language, and time zone
- Search terms entered on our site
- Cookies, pixels, web beacons, and related technologies
3. Information from Third Parties
Examples include:
- Updated contact information
- Purchase or interaction records
- Service request verification and fraud screening data
- Advertising and analytics data, including email engagement
Your information may be handled in the United States and in other countries.
Cookies and Similar Technologies
We use cookies, pixels, and web beacons to:
- Recognize returning visitors
- Measure site performance
- Tailor content
- Support advertising
Most browsers allow you to block or remove cookies, though some site features may not work as intended without them.
Third-party services may also place cookies, and we do not control those tools.
Interest-Based Advertising
We may partner with others to display ads that match your interests.
Those partners may use identifiers such as IP addresses, cookie IDs, or hashed email addresses to recognize your device.
To learn more or opt out, visit:
How We Use Your Information
We use information to:
- Deliver and improve our services and Website
- Process and complete your service requests
- Connect you with service providers suited to your request
- Communicate about requests, updates, and support
- Personalize your experience and our marketing
- Support analytics, research, and product development
- Identify, prevent, and respond to fraud, misuse, and security concerns
- Enforce our Terms of Use and meet legal obligations
How We Share Information
We share information in the following ways:
Service Providers and Provider Networks
When you request a quote or service, we share the details needed with third-party service providers and provider networks so they can respond to your request.
Corporate Family and Affiliates
We may share information with our parent companies, subsidiaries, and affiliates.
Vendors
We disclose information to vendors that help us run the Website and operate our business, such as providers for analytics, security, payments, support, and marketing.
They may use personal information only to perform services for us.
Advertisers and Marketing Partners
We may share automatically collected data for measurement, attribution, and ad targeting.
Information you provide, such as an email address, may also be shared with marketing partners that referred you.
Aggregated or De-Identified Data
We may share data that does not identify you personally.
Legal and Safety
We may disclose information when required by law, to protect rights and safety, or to investigate fraud and abuse.
Business Transfers
We may share information as part of a merger, sale, financing, bankruptcy, or acquisition.
Any third party that receives your information may follow its own privacy policy.
Your Choices
- Do not provide information: You may browse public pages without sharing personal data, but we cannot handle service requests without it.
- Marketing emails: Use the unsubscribe link in our emails to opt out. This will not stop messages from providers we shared your request with.
- Cookies: Adjust your browser settings or use the opt-out links above to manage cookies.
Access and Control
You may request to:
- See the data we have about you
- Correct inaccurate information
- Delete information, subject to legal or operational requirements
- Share concerns about how your data is used
Please use the contact details in the How to Contact Us section.
Data Retention
We keep personal information for as long as needed to carry out the purposes described in this policy, taking into account:
- Type and sensitivity of the data
- Risk of harm
- The reasons for processing
- Legal requirements
- Whether the purpose can reasonably be met another way
Security
We use administrative, technical, and physical safeguards to help protect personal information.
Sensitive submissions are sent over SSL. Even so, no transmission or storage method is completely secure.
Children's Privacy
The Website is not designed for children under 18.
We do not knowingly collect information from children under 13.
If you are under 13, do not submit a service request.
If you are under 18, use the Website only with the appropriate consent or legal capacity.
California Privacy Rights
If you live in California, you may have the following rights, subject to certain exceptions:
Right to Know
You may request details about:
- Categories of personal information collected
- Sources of collection
- Business or commercial purposes
- Categories of third parties with whom we shared information
- Specific pieces of personal information we hold about you
Right to Delete
You may request deletion of personal data collected from you, subject to exceptions.
Right to Correct
You may request correction of inaccurate personal data.
Right to Opt Out of Sale or Sharing
We do not sell personal data for money.
We may share information for targeted advertising, which California law may treat as a "sale" or "sharing."
To opt out, contact us and state "Do Not Sell or Share My Personal Information."
Right to Non-Discrimination
We will not treat you differently because you exercise your privacy rights.
Verification
We verify requests before taking action. Requests that cannot be verified or that are excessive may be denied.
How to Submit a Request
Use the contact information below and include "California Privacy Request" in your message.
If you use an authorized agent, we may require proof of authorization.
Shine the Light
California residents may ask for a list of third parties that received personal information for their marketing purposes during the previous calendar year.
Send a written request and include "California Shine the Light" in your message.
Visitors Outside the United States
The Website is intended for U.S. residents.
If you access it from outside the U.S., your information may be transferred to and processed in the U.S., where privacy laws may differ.
Changes to This Policy
We may revise this policy from time to time.
When we do, the "Last Updated" date will be updated.
If you continue using the Website after changes are posted, that means you accept the updated policy.
How to Contact Us
Arbor Tree Care
Attn: Privacy Policy
4023 Kennett Pike #50129
Wilmington, DE 19807
To submit California requests or opt out of sale/sharing, mail us and include:
"California Privacy Request" or "Do Not Sell or Share."}
