Effective Date: October 6, 2025
Overview
These Terms and Conditions, together with any policies referenced here, apply to your access to and use of treeserviceclevelandohio.com and any related site that links to these Terms (the "Website"). Please review them carefully, because they define important legal rights and obligations.
By visiting or using the Website, you accept these Terms. If you do not agree, do not use the Website. We may update these Terms or limit access at any time, with or without notice. Your continued use of the Website means you accept any revised version. The Website is intended for users in the United States and its territories. You confirm that you are of legal age and meet these requirements.
Our Privacy Policy describes how we collect, use, and protect personal information and is part of these Terms. By using the Website, you acknowledge that you have read the Privacy Policy and agree to it.
These Terms include a binding arbitration agreement and a class action waiver (see Section 20: Dispute Resolution).
1. The Website and What We Do
The Website operates as a technology platform that helps homeowners and consumers submit service requests to independent providers offering home improvement, maintenance, repair, renovation, and similar services ("Third-Party Providers").
We do not:
- Perform professional or home improvement services ourselves.
- Review the quality, licensure, or legality of Third-Party Providers.
- Confirm compliance with laws, rules, or licensing requirements.
- Endorse or employ Third-Party Providers.
Using the Website gives you:
- Access to tools that connect you with Third-Party Providers.
- If you are a provider, access to potential customers.
All use is at your own risk.
2. Form Submission and Contact Consent
When you submit a form, you consent to the use of your information as described in the Privacy Policy. You also expressly agree that we and Third-Party Providers may contact you by:
- Phone, including autodialed or prerecorded calls
- Text message
- Postal mail
Message and data rates may apply. Consent is not required to make a purchase. You may opt out by following the instructions provided.
You agree that:
- The information you submit is accurate and complete.
- We may monitor or record calls.
3. Eligibility and Authority
You may use the Website only if you can enter into a binding contract and meet all of the following requirements:
- You are at least 18 years old.
- You are located in the United States or its territories.
- You are not prohibited from using the Website under applicable law.
If you accept these Terms on behalf of a business, you represent that you have the authority to bind that business.
4. License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website on devices you own or control. All rights not expressly granted are reserved by us.
5. Restrictions on Use
You may not:
- Use the Website to compete with us, harass others, or carry out unlawful activity.
- Scrape, hack, overload, or disrupt the Website.
- Collect information from users for unsolicited outreach.
- Make false or misleading statements.
- Copy, frame, monitor, or alter content without our permission.
- Reverse engineer the Website or remove security features.
We may suspend or end access to the Website without prior notice.
6. User Content and Feedback
You may submit content such as feedback, messages, or reviews. You keep ownership of what you submit, but you give us a worldwide, perpetual, royalty-free license to use, reproduce, distribute, and display it.
You represent and warrant that:
- You own the content or have permission to use it.
- The content does not violate any law or the rights of others.
We may use feedback for any lawful purpose without compensation or additional approval.
7. Links and Third-Party Sites
Any links to Third-Party Providers or outside websites are provided for convenience only. We are not responsible for their content, policies, or business practices. Your use of those sites is governed by their own terms.
8. No Endorsement or Contracting
We do not endorse, verify, or guarantee any provider. Any quotes shown on the Website are informational only and are not binding. If you move forward with a provider, any contract is strictly between you and that provider.
9. Premier Partners and Communications
By submitting your information, you authorize partner companies to contact you using automated technology, including phone or email. Consent is not required to buy services. See Section 2 for opt-out instructions.
10. Disputes with Third Parties and Release
Any dispute you have with a Third-Party Provider is solely between you and that provider. You release us from claims that arise out of or relate to those disputes.
California residents waive Civil Code §1542; similar waivers apply wherever allowed by law.
11. Intentional False Information
If you provide false contact or address information, you may face legal liability. You agree to indemnify us and any affected providers for resulting losses or damages.
12. Proprietary Rights
All content on the Website, including trademarks and copyrights, belongs to us or our licensors. Nothing in these Terms transfers ownership to you.
13. Reliance on Information
Information on the Website may be incomplete, outdated, or incorrect. We do not guarantee that it is complete, current, or accurate.
14. Termination and Changes
We may change, suspend, or discontinue the Website or your access to it at any time. Some sections survive termination, including disclaimers and arbitration provisions.
15. Disclaimers
The Website is provided "as is" and "as available."
We disclaim all warranties, including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
You use the Website at your own risk.
16. Limitation of Liability
To the maximum extent permitted by law:
- We are not responsible for indirect, incidental, or consequential damages.
- Our total liability is limited to $100 or the amount you paid us, whichever is greater or applicable under law.
Some jurisdictions may not allow these limitations.
17. Indemnification
You agree to defend, indemnify, and hold us harmless from claims arising from your:
- Violation of these Terms
- Content submissions
- Interactions with providers
18. DMCA and Infringement Notices
Send copyright infringement claims to:
DMCA Agent
4023 Kennett Pike #50129
Wilmington, DE 19807
Include:
- A description of the copyrighted work and where it appears
- Your contact information
- A statement that you are authorized to act
False claims may create legal liability.
19. Electronic Communications
You agree to receive communications electronically through email or postings on the Website. These communications satisfy any legal requirement for written notice.
20. Dispute Resolution and Arbitration
Any dispute must be resolved through binding arbitration under the Federal Arbitration Act, administered by the American Arbitration Association (AAA).
- Location: Boston, Massachusetts
- Claims of $10,000 or less may be decided by written submission.
- Class actions and jury trials are not permitted.
- The arbitrator’s decision is final and binding.
21. Choice of Law and Venue
Delaware law governs these Terms.
Non-arbitrable disputes must be brought in state or federal courts located in Delaware.
22. International Use
The Website is operated from the United States. If you access it from outside the U.S., you do so at your own risk.
23. Force Majeure
We are not responsible for delays or failures caused by events outside our control, including natural disasters, war, or power outages.
24. California Notice
Consumers may contact the California Department of Consumer Affairs at:
400 R Street, Sacramento, CA 95814
Phone: (800) 952-5210
25. Statute of Limitations
Any claim related to the Website must be filed within one year unless a longer period is required by law.
26. Severability, Waiver, and Entire Agreement
If any provision is found unenforceable, the remaining provisions will still apply.
Headings are provided for convenience only.
These Terms and the Privacy Policy form the complete agreement between you and us.
27. Miscellaneous
Nothing in these Terms creates a joint venture, partnership, or employment relationship.
Third parties have no rights under these Terms.
28. Contact
If you have questions, contact us at the address above.
All rights reserved.
